FAQs

Product

Questions related to apparel, accessories and all-things Teem Gear.

All Teem shirts are printed in the good ‘ole US of A.

We print on the softest and comfiest shirts we can find. Like jumping through a puffy cloud kind of soft. They’re also tagless, with custom printed size tags.

Refer to each product page for the sizing chart and any special instructions given per product. Or just take a guess and eat more/less pastries to make it fit.

Some of the designs are printed on different style shirts. Check the description and sizing chart for each product for any special instructions.

The best way to care for your shirts is to turn them inside out and machine or hand wash them on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. For the least shrinkage, dry on low or hang dry.

Our shirts are printed with water-based or discharge ink, which leaves a soft print that won’t crack like plastisol prints. A few of the shirts use soft hand plastisol in order to get a bright white print.

Because we choose to use soft water-based inks, some of the prints will slightly fade after being washed. Black prints tend to fade the most, but will still hold up for lots of wear and washes.

No, we focus on helping you look awesome and leave the printing to the professional printing ninjas.

Shipping

Questions related to shipping methods, international customs and tracking your package.

Once we ship your order, it should get to you in a few days (if you live in the United States) or a few weeks (if you live anywhere else) depending on the destination and customs processing. We’ll send you an email as soon as we send it. If you’re still not sure, just email us. We’re happy to clear things up.

Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.

It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, proceed to Checkout and enter your full shipping address to calculate shipping costs. Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

Yes, we ship to almost every country around the world. Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.

Once your order has been shipped, you will receive an email with a USPS tracking link. Please allow 24hrs (48hrs over weekends) for the link to activate. Once the packages leaves the US, the tracking links may not update but the package is still on its way.

Returns & Exchanges

Questions related to product returns and exchanges.

We want you to be 100% satisfied with your order. Apparel items must be returned in new condition (unworn and unwashed) including original packaging within 60 days of delivery.

If we made a mistake, the item arrived defective or the item is lost in transit, please contact us and we’ll make things right.

To return or exchange an item please follow the steps below:

1. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. For example: "Please Exchange for 1x Large Cardinal Red Wire Tee." (We cannot guarantee all items and sizes will be in stock for exchanges.)

2. Mail your return to:

TEEM Media House, Inc.
2045 NIAGARA FALLS BLVD
STE 4
NIAGARA FALLS, NY 14304-1675
UNITED STATES

3. Upon receiving you return item(s), your new item(s) will be shipped out at no additional cost on us or we will issue your refund.

Any orders for a crowdfunding product that does not reach its minimum goal by the deadline date will be refunded.

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